Social counselling

Social counselling aims to build or restore a person’s independent psychosocial self-sufficiency.

Via direct counselling, a social worker helps a client understand their situation and find necessary resources. The counsellor also informs people who use drugs of their rights and opportunities, and helps to seek out and apply for relevant social benefits, services and other forms of assistance. 

Within the context of social counselling, a social worker provides help in solving specific situations in order to promote further self-sufficiency, including the following: 

  • help with acquiring necessary documents (the ID-card, residence permit card, applying for and extending the residence permit); 
  • help with applying for social benefits; 
  • help with applying for the disability pension; 
  • help with registering for the services of the unemployment insurance fund; 
  • assistance with communicating with state and local authorities; 
  • redirection to further services for solving financial issues; 
  • counselling for, and, if needed, assisting in finding a place of habitation (including applying for a place in a lodging house, a shelter, or a social housing unit); 
  • help with finding opportunities to study and engage in recreational activities; 
  • in case of need, advising the client to see an infectious diseases specialist (in order to prevent, test for, and treat HIV, HBV, HCV and other sexually transmitted infections) or a gynaecologist; 
  • help with redirecting to the services provided by day centres. 

Service is free for everyone and anonymous!

We welcome people who use drugs or their loved ones. Social counselling sessions are carried out individually.

Reception schedule

Social counselling is provided by phone or e-mail (Mon–Wed from 10am to 8pm) or at Convictus’s counselling facilities at the following addresses and times:

Lastekodu 6, Tallinn

Tue 10.00-18.00, Wed 10.00-20.00, Thu 10.00-18.00, Fri 10.00-20.00, Sat 10.00-18.00

Ksenia Nitsenko

Social worker On parental leave

Laada 37, Rakvere

Mon. - Fri. : 10.00 – 18.00
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Plasti 23, Tallinn

Tuesday : 10.00 – 18.00

Sitsi 28, Tallinn

Mon. Wed. Thu. : 10.00 – 18.00

Kallasmaa 12, Maardu

Friday: 10.00 – 18.00

Harm reduction unit (van)

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